Shipping Policy
Shipping Areas:
We ship to:
- Spain (Peninsula and Balearic Islands)
- European Union countries
We do not ship to the Canary Islands, Ceuta, or Melilla.
Shipping Times:
- Spain (Peninsula): 2–4 business days
- Balearic Islands: 3–5 business days
- EU countries: 3–7 business days depending on destination
Shipping Costs:
Shipping costs are calculated automatically at checkout based on destination and weight.
Free shipping may be offered for qualifying orders, as specified on our website.
Order Processing:
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
Delivery Issues:
If your order is delayed or arrives damaged, you must notify us within 14 calendar days. We will investigate the issue and offer a resolution in accordance with applicable consumer protection laws.
Return & Withdrawal Policy
Right of Withdrawal:
In accordance with Royal Legislative Decree 1/2007 (Ley de Defensa de los Consumidores y Usuarios), you have the right to withdraw from your purchase within 14 calendar days from the date of receipt, without giving any reason.
To exercise this right, contact us via email or through our website, providing your order number and contact details.
Return Conditions:
- Products must be unused, in original condition and packaging.
- Return shipping costs are the responsibility of the customer, unless the product is defective or sent in error.
- Refunds will be issued within 14 days of receiving the returned goods.
Items Excluded from Return:
- Custom or personalized products
- Sealed items that were unsealed after delivery and are unsuitable for return due to hygiene (e.g. cosmetics, personal care)
- Digital content delivered electronically once download or streaming has begun
If you want to return an item, please contact us first to give you detailed instructions.
English
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Delivery policy
Return policy
